Dealing with Challenging Behaviours and Challenging Situations

In our work roles and our personal lives, we are often presented with situations that relate to challenging behaviour or challenging situations that we have not encountered before. Challenging behaviour is often described as “when an individual’s behaviour drops below the level of what is regarded as respectful, appropriate or acceptable”.


During this one-day, face-to-face Master Class, attendees will be taught tools to assess, define, contextualise, and safely respond to these situations; allowing an opportunity to develop more confidence to manage yourself, manage others and manage the situation. This workshop will include; understanding what are triggers that take people to this ‘threshold’ of ‘challenge,’ how to identify escalating behaviour and some mitigations, communicating for best results, strategies to support others and looking after ourselves in these challenging situations. 


This Master Class is designed and delivered with content that considers the unique context of operating in the Northern Territory. Attendees will receive a workbook containing the valuable resources, techniques, and strategies included in the course.

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Content of the Master Class includes: 

    - Definitions and context of ‘Dealing with Challenging Behaviours and Situations’ 

   - Identifying escalating behaviour 

   - Communicating for best results in a challenging situation 

   - What strategies can we use to deal with challenging behaviours?

   - Managing yourself, the other person and managing the situation

   - How can we prepare ourselves, staff, and volunteers for challenges? 

   - Strategies and supports post-incident 

   - Tools to looking after yourself and your wellbeing 


 Outcomes from this Master Class will include: 

   - Improved levels of verbal and non-verbal communication and active listening

   - How to identify and react safely to challenging behaviours and situations

   - Increased knowledge of self-awareness, self-control, and communication in responding to potentially challenging situations 

   - Identifying, assessing, and implementing personal and workplace support measures

Delivery Dates: 
To be notified if other dates become available, please complete registration form using the button above.


John is also available to attend your workplace anywhere across the NT and deliver a days training. Please contact us via john@pathwaysnt.com.au

Master Class Details:

  • - The Master Class will take place from 8.30 am till 4.00 pm at the Darwin Trailer Boat Club premises, 8 Atkins Drive, Fannie Bay, NT 0820  

  • - A sumptuous morning tea, lunch and afternoon tea will be provided with dietary options 

  • - Off street parking is available 

  • - The Master Class workshops are limited to 14 Attendees 

  • - All material, resources, workbooks, and Certificate of Attendance will be provided on the day 

  • - All trainings will be conducted in accordance NT Health COVID Guidelines 

  • - Terms and Conditions apply. Click here. 

  • - Cost $385.00 (GST Inclusive)

    • I attended the 'Dealing with Challenging Behaviours and Situations' training with no real expectations. Working in the hospitality industry, particularly with so much going on at the moment, we are often confronted with so many unexpected situations. I learnt skills on ‘active listening’, assertiveness, proactively handling complaints and handling things like guiding patrons around COVID, RSA and safety in the workplace. I have already had great success with putting these skills into practice.
    - Operations Manager Darwin Community Club